Why there is no price on the page
Enterprise field service platforms quote instead of publish. The number depends on how many technicians you run, which modules you turn on, and how long a contract you sign. That is not a trick on its own, but it means every owner who calls gets a different answer, and you cannot compare shops with your buddy at the yard.
It also means the price you hear on the demo call is rarely the price you pay in month three. The base subscription is one line. Onboarding, data migration, marketing modules, payments, phone integration, and extra seats are separate lines.
The line items to make them put in writing
If you are going through a demo, do not leave the call without these written down. Every one of them has caught an owner off guard.
- ·Per technician or per seat monthly rate, and what counts as a seat. Office staff often count.
- ·One time onboarding or implementation fee, and whether it is refundable if you leave early.
- ·Contract length, and the renewal terms if you do not cancel in the window.
- ·Which modules are included and which are add ons. Reporting and marketing are often add ons.
- ·Payment processing rate, and whether you are allowed to keep your own processor.
- ·Cost to export your own customer and job history if you leave.
The real cost is the ramp, not the invoice
The invoice is the part you can budget for. The part you cannot is the eight to twelve weeks where your techs are learning screens instead of selling work, and your office is rebuilding a price book from scratch. A big platform assumes you have a dispatcher and an office manager to absorb that. A three truck shop has the owner, and the owner is on a job.
That is the exact reason most small residential shops buy the big system, use about fifteen percent of it, and keep the real numbers in a spreadsheet anyway.
What FieldMetrx™ costs, in one sentence
Core is $197 a month billed annually, or $297 month to month, and it covers up to five techs. It is live today, you can start it tonight, and there is a 30 day money back window. Falcon and Phoenix are larger builds and go through an application.
You are not buying a platform to grow into. You are buying the three things that move money in a residential drain company: the call gets answered, the job gets priced right in the driveway, and the proposal lands before the homeowner calls the next name on the list.
Frequently asked
Does ServiceTitan charge a setup or onboarding fee?
In most quotes yes, as a separate one time implementation line. Ask whether it is refundable if you cancel inside the first year, and whether data migration is included in it or billed on top.
Is there a ServiceTitan free trial?
There is no self serve free trial. Access starts after a demo and a signed agreement. If you want to try a system before you commit money, look for one with a money back window instead. FieldMetrx Core has a 30 day one.
How much does field service software cost per technician?
Across the market it usually lands somewhere between a low per seat monthly charge on light tools and a much higher all in figure once modules and processing are added on enterprise platforms. FieldMetrx Core works out to under forty dollars per tech per month at five techs on the annual plan.
What size company is ServiceTitan built for?
It assumes a dispatcher, an office manager, and someone owning marketing attribution. Shops with those roles filled get their money's worth. Owner operated shops running 3 to 10 trucks usually do not.
How much does ServiceTitan cost?
ServiceTitan does not publish pricing. Cost is quoted per company based on technician count, modules, and contract length, and typically includes a separate one time onboarding fee. Ask for the per seat rate, the onboarding fee, the contract term, and the payment processing rate in writing before you sign.
Is ServiceTitan worth it for a 3 to 10 truck company?
It is built for companies with a dispatcher, an office manager, and a sales manager. If you have those seats filled, it can pay off. If the owner is still running a route, most of what you are paying for stays switched off.
What does FieldMetrx cost compared to ServiceTitan?
FieldMetrx Core is $197 a month billed annually, or $297 month to month, for up to five techs, with no onboarding fee and a 30 day money back window.
Can I move my job history off a big platform?
Usually yes, but ask up front. Export terms vary and some contracts make it slow. Get the export process in writing before you migrate anything in.
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