Plumbing KPIs should fit on a napkin
The plumbing industry loves complex scorecards. Revenue per tech, utilization rate, billable hour efficiency, parts markup by category. Those numbers are fine for a 40-truck operation. For a 2 to 15 tech residential shop, they are noise. You need a few numbers you can track and act on before the next call.
The right plumbing KPIs answer three questions: are we answering the phone, are we closing the job, and are we charging the right number. Everything else is a distraction.
Answer rate is the first KPI every plumber should fix
A homeowner with a leak does not wait. If your phone rings while you are under a sink, the call goes to the next plumber on Google. That is a job you paid marketing to create and then gave away for free.
Tracking answer rate makes the leak visible. Most small plumbing shops answer 60 to 70 percent of calls. The best operators answer 95 percent plus, often because an AI receptionist covers the gaps. The revenue difference between those two numbers is massive.
- ·Answer rate: calls picked up divided by total calls.
- ·Booked rate: answered calls that become scheduled visits.
- ·Close rate: visits that turn into signed proposals.
Average ticket tells you if your pricing is sharp
If your average ticket is flat while your costs are rising, you are working harder for the same money. Average ticket is the fastest way to see if your price book is being followed or if your techs are winging it on the driveway.
When the price book lives in the app and every proposal is tracked, average ticket becomes a management tool, not just a month-end number. You can see it by tech, by service type, and by day.
Revenue per truck per day
This is the production KPI that cuts through all the noise. It tells you whether your trucks are earning or burning. A single low number here usually points to a clear fix: missed calls, slow quotes, or unapproved proposals sitting in inboxes.
FieldMetrx™ tracks this by tying every call, proposal, and approval to a truck and a date. You see the number without running reports.
Plumbing KPIs built into the workflow
FieldMetrx™ is not a KPI tool you bolt on top of five other systems. The workflow itself creates the data. Axel™ answers the calls. The price book sets the quotes. The proposal engine captures the signature. Every metric comes from a real job, not a manual entry.
If you want plumbing KPIs that are accurate and current, start by running the job on a system that tracks the job.
Frequently asked
What are the most important KPIs for a plumbing company?
Answer rate, booked rate, close rate, average ticket, and revenue per truck per day. These five reveal where money is leaking.
How do I track answer rate?
Every inbound call needs to be logged, answered or not. A phone system with AI answering handles this automatically and fills the gaps when you are busy.
Why does my average ticket matter more than total revenue?
Total revenue hides problems. Average ticket shows whether your pricing and close discipline are holding. Two companies with the same revenue can have very different average tickets.
Can I see these KPIs in FieldMetrx™?
Yes. They are built from the job record as calls, quotes, and approvals happen in the system.
Read more
Related solutions
Other pages built for residential sewer, drain, and plumbing shops.
Solution
Home Service KPI Tracking That Tells You Where the Money Leaks
Home service KPI tracking for owner-operators. See answer rate, booked rate, close rate, and revenue per truck in one place without building a spreadsheet.
Solution
KPI Tracking for Plumbers Without the Spreadsheet Headache
KPI tracking for plumbers built into the job itself. See answer rate, close rate, and revenue per truck without manual reports.
Solution
The CRM for Plumbers Built for Owner Operators, Not Big Offices
A CRM for plumbers built for 2 to 15 tech residential shops. Answer every call, price at the curb, close from the driveway. No dispatcher required.
Stop losing jobs to a slow phone and a sloppy quote.
Axel™ answers every call and FieldMetrx™ turns the visit into a proposal that closes. Only 2 Founders Circle spots left.
Claim Your Spot